Terms and Conditions for Hammersmith Cleaners Services
These Terms and Conditions set out the basis on which Hammersmith Cleaners provides cleaning services to residential and commercial customers within its service area in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, business or organisation that requests or uses services provided by Hammersmith Cleaners.
Company means Hammersmith Cleaners, which provides cleaning and related services within its service area.
Services means any cleaning or related services offered by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, office cleaning, one-off deep cleaning and specialised cleaning tasks as agreed.
Premises means the property or location where the Services are to be performed.
Contract means the agreement between the Client and the Company for the supply of Services in accordance with these Terms and Conditions, formed when a booking is confirmed by the Company.
2. Scope of Services
The Company provides cleaning and related services within its designated service area. The precise scope of work for each booking will be agreed at the time of booking, based on the information supplied by the Client. The Company reserves the right to decline work that falls outside its standard service offering, is unsafe, or is not reasonably achievable within the agreed time.
The Services are provided for normal residential and commercial cleaning purposes and do not include any work requiring specialist licences, certification, or hazardous waste handling unless expressly agreed in writing.
3. Booking Process
3.1 Booking request
The Client may request a booking by contacting the Company through its accepted communication channels. At the time of booking, the Client must provide accurate information about the Premises, its size, condition, access details, and specific cleaning requirements.
3.2 Quotation and estimates
Any quotation or estimate provided by the Company is based on the information supplied by the Client. The Company reserves the right to amend the quotation if the information provided is inaccurate or incomplete, or if the condition of the Premises differs materially from that described.
3.3 Confirmation of booking
A Contract is formed only when the Company confirms the booking to the Client and, where required, receives a deposit or prepayment. The Company will provide the scheduled date, time window, and the type of Services to be performed. The Client is responsible for checking the details and informing the Company promptly of any errors.
3.4 Access to the Premises
The Client must ensure that the Company and its operatives have safe, uninterrupted access to the Premises at the agreed time. This may include arranging keys, access codes, parking, and any security notifications in advance. Failure to provide access may result in a call-out charge or forfeiture of any deposit, at the Companys discretion.
4. Client Obligations
The Client agrees to:
Provide a safe working environment for the Companys operatives, including informing them of any known hazards at the Premises.
Ensure that the Premises have running water, electricity, and adequate lighting during the visit.
Secure valuables and fragile items. The Company strongly recommends that such items are put away prior to the start of the Services.
Provide accurate information about any surfaces, materials, or items that require special care, and notify the Company of any pre-existing damage or defects.
Comply with applicable health, safety, and waste regulations related to the Premises.
5. Company Obligations
The Company will provide the Services with reasonable skill and care, using appropriately trained operatives and suitable cleaning products and equipment, unless alternative arrangements are agreed. The Company aims to arrive within the agreed time window but cannot guarantee exact arrival times due to traffic, parking, and other factors beyond its control.
The Company may use subcontractors or third-party operatives to deliver the Services. In such cases, the Company remains responsible for ensuring that the Services are provided in accordance with these Terms and Conditions.
6. Payments and Charges
6.1 Pricing
Prices for Services are as quoted by the Company at the time of booking. Prices may be based on hourly rates, fixed packages, or bespoke quotations, depending on the nature of the work. The Company reserves the right to review and update its prices from time to time. Any price changes will not affect confirmed bookings, except where the scope of work changes or the information originally provided by the Client was materially inaccurate.
6.2 Deposits and prepayments
The Company may require a deposit or full prepayment to secure certain bookings, particularly for larger or specialist jobs. Where a deposit is required, the booking is not confirmed until the deposit has been received by the Company.
6.3 Payment terms
Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the visit. For ongoing or commercial contracts, the Company may issue invoices with specified payment terms. The Client agrees to pay each invoice in full within the stated period.
6.4 Late payments
If payment is not received by the due date, the Company reserves the right to charge interest and administration fees in accordance with applicable UK law and to suspend or cancel further Services until all outstanding sums are settled.
6.5 Additional charges
The Company may apply additional charges if:
The condition of the Premises requires significantly more time or resources than reasonably anticipated based on the Clients description.
Specialised equipment or products are required beyond the usual scope of work.
Parking fees or congestion charges are incurred in accessing the Premises.
Any such charges will be discussed with the Client where reasonably possible before being incurred.
7. Cancellations, Rescheduling and No-Show
7.1 Client cancellations
The Client may cancel or reschedule a booking by providing adequate notice, as specified by the Company at the time of booking. Where sufficient notice is given, any deposit may be transferred to a future booking or refunded, in line with the Companys cancellation policy.
If the Client cancels or reschedules with insufficient notice, the Company may charge a cancellation fee, which may include retention of any deposit paid, to cover allocated staff time and administrative costs.
7.2 Company cancellations
In the event that the Company needs to cancel or reschedule a booking due to unforeseen circumstances, it will inform the Client as soon as reasonably practicable and offer an alternative date or time. The Company will not be liable for any indirect loss or inconvenience arising from such changes.
7.3 No access and waiting time
If the Companys operatives attend the Premises at the agreed time but are unable to gain access, or are kept waiting for an unreasonable period, the Company may treat the visit as a cancellation by the Client and charge a call-out or cancellation fee.
8. Service Standards and Complaints
The Company strives to achieve high standards of service throughout its operating area. If the Client is dissatisfied with any aspect of the Services, they should report the issue to the Company as soon as possible, and in any event within 24 hours of completion of the visit where feasible.
The Company will investigate any complaint and, where appropriate, may offer to rectify any reasonable shortcomings in the Service. The Clients cooperation in providing details, photographs and access for inspection may be required. The Companys liability remains subject to the limitations set out in these Terms and Conditions.
9. Liability and Limitations
9.1 General limitation
The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for any loss, damage, cost or expense that is not a direct and foreseeable result of its breach of these Terms and Conditions or its negligence.
9.2 Exclusions
The Company is not liable for:
Normal wear and tear, or deterioration that occurs as a result of cleaning.
Existing damage, stains or defects that cannot be fully remedied by standard cleaning methods.
Damage resulting from the Clients failure to disclose important information about the Premises, surfaces, finishes, or items being cleaned.
Loss of income, profit, business opportunity, or any indirect or consequential loss.
9.3 Client responsibilities for valuables
The Client is responsible for securing money, jewellery, documents, and other valuables before the Service begins. The Company accepts no liability for alleged loss of valuables that are not properly secured.
9.4 Maximum liability
To the fullest extent permitted by law, the Companys total liability arising under or in connection with the Contract shall be limited to the total amount paid by the Client for the specific Service visit giving rise to the claim.
9.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded under UK law.
10. Waste and Environmental Regulations
The Company operates in compliance with applicable UK waste and environmental regulations. The following conditions apply:
10.1 Household and commercial waste
The removal and disposal of standard household or office waste from the Premises may be carried out as part of the Services where agreed, provided that such waste is of a non-hazardous nature and can be disposed of through normal waste channels.
10.2 Hazardous waste
The Company does not handle hazardous, clinical, chemical, or specialist waste unless expressly agreed in advance and subject to the availability of appropriate licences, equipment and disposal arrangements. If hazardous or prohibited waste is discovered during the Service, the Company may suspend or modify the work and the Client will be responsible for arranging appropriate disposal in accordance with the law.
10.3 Recycling and environmental practices
The Company aims to use cleaning methods and products that are effective and considerate of environmental standards where possible. The Company may follow local recycling and waste separation rules at the Premises, where these are clearly communicated by the Client.
11. Health and Safety
The Company will comply with applicable UK health and safety legislation when carrying out the Services. The Client agrees to cooperate in maintaining a safe environment, including:
Ensuring clear access routes at the Premises.
Securing pets and children away from hazardous areas or equipment while the Service is being delivered.
Not requesting tasks that involve unsafe working conditions, such as climbing on furniture, using non-standard ladders, or handling substances without appropriate safety measures.
12. Keys and Security
Where the Client provides keys, access codes, or alarm details for the Premises, the Company will take reasonable care to safeguard such information and to prevent unauthorised access. The Client is responsible for ensuring that the Premises are properly secured after the Service, particularly if no one will be present at completion. Any specific locking up or alarm procedures must be clearly explained in advance.
13. Data Protection and Privacy
The Company may collect and process personal data about Clients and their representatives for the purposes of managing bookings, providing Services, invoicing, and handling enquiries. This may include names, addresses, contact details, and service information. The Company will handle such personal data in accordance with applicable UK data protection laws and will only share data with third parties where necessary to provide the Services, comply with legal obligations, or with the Clients consent.
14. Changes to These Terms
The Company may update these Terms and Conditions from time to time to reflect changes in the law, its operations, or the Services offered. The current version will apply to all new bookings. Where changes materially affect existing ongoing contracts, the Company will endeavour to notify affected Clients in advance.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Contract, or the provision of Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
17. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking or agreed service specification, constitute the entire agreement between the Client and the Company in relation to the Services. No other representations, promises or statements shall be of any effect unless expressly agreed in writing by the Company.
By requesting, confirming, or using the Services of Hammersmith Cleaners, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
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